Cyber incident response for US businesses: triage, contain, recover, document.
When a cyber incident happens, the first hour determines the recovery cost. Our incident response engagement provides 24/7 on-call IR engineers, tested playbooks for ransomware, business email compromise, and data breach, forensic preservation discipline, evidence packs your breach counsel and cyber insurer will ask for, and recovery support. Retainer model for ongoing readiness, or emergency engagement on active incidents, delivered remotely into your environment.
- 5minP1 engagement, retainer clients
- 24/7On-call coverage
- RetainerOr emergency
- TestedPlaybooks
Eight IR capabilities under one engagement.
24/7 IR escalation access
A dedicated escalation route for retainer clients, answered around the clock. P1 incidents reach an incident-trained on-call engineer within five minutes, not a helpdesk queue. Triage starts on the first contact.
Tested IR playbooks
Written runbooks per incident type: ransomware, business email compromise, data breach, insider threat, account compromise, DDoS. Reviewed quarterly, validated through tabletop exercises with your team.
Triage and containment
First-hour priorities: scope assessment, system isolation, credential resets, forensic preservation start. Containment actions stop the spread while preserving the evidence your counsel and insurer will need.
Forensic preservation and investigation
Disk imaging, memory capture, and log preservation following chain-of-custody discipline. Findings documented so they hold up for law enforcement referral, insurance claims, and litigation your counsel may anticipate.
Breach notification support, through counsel
Every US state has a breach notification statute, public companies carry SEC disclosure obligations for material cybersecurity incidents, and sector rules such as HIPAA add their own. We produce the technical facts: what was accessed, when, and whose data. Your breach counsel remains the legal author of every notification decision; we supply the substance.
Recovery and restoration
Recovery from immutable backups, system rebuild guidance, compromised-credential rotation, and post-incident hardening. Coordinated to minimize business disruption while the investigation continues.
Communication plan support
Staff communications, customer communications, vendor communications, board briefings. Templates for each audience, tone calibrated to incident severity, with legal review coordinated through your counsel.
Quarterly tabletop exercises
A simulated incident walked through end to end with leadership. Tests the playbook, validates the communication chain, and finds the gaps in the response process before a real incident exposes them.
Four reasons IT leaders engage GR for incident response.
Playbooks built from real response work, not templates
Our runbooks come from incidents our engineers have actually worked: ransomware containment, business email compromise with funds in motion, data breach investigations. The people who answer your escalation have run these procedures under pressure, not just written them.
5-minute P1 engagement, 24/7
For retainer clients, a P1 escalation reaches an on-call IR engineer within five minutes, around the clock including weekends and holidays. Triage starts immediately. Time-to-containment is the metric that matters most in IR; we minimize it.
Retainer or emergency
Retainer engagement provides drill cadence, pre-positioned playbooks, and the fastest engagement path. Emergency engagement is available on active incidents with no advance preparation, scoped and quoted on contact. Most clients move from emergency to retainer after their first incident.
Coordinated with counsel, insurer, and communications
IR is multi-stakeholder. We coordinate with your breach counsel, your cyber insurance carrier and its panel requirements, and your communications team, so the response is integrated rather than fragmented. Where your policy names approved vendors, we work within that structure.
Six incident types with tested playbooks.
Ransomware
Active encryption, ransom demand, lateral-movement containment, backup-led recovery.
BEC and executive fraud
Wire-transfer fraud, executive impersonation, vendor-account takeover. Time-critical if funds are in motion.
Data breach
Sensitive data exfiltrated or exposed. State notification analysis through counsel, customer-communications strategy.
Insider threat
Employee or contractor misuse. Discovery, containment, evidence preservation for HR and legal action.
Account compromise
Credentials stolen, account taken over, downstream actions. Containment, rotation, forensics.
DDoS and availability attacks
Service availability disrupted. Coordinated with your ISP and CDN provider for mitigation.
Three IR engagement models.
| Feature | IR retainer (GR) | Emergency-only IR | No IR engagement |
|---|---|---|---|
Pre-incident playbook | Yes, tested | No | No |
Time to an engineer | 5 minutes (P1) | 4-24 hours | Self |
Quarterly tabletop drill | |||
Annual full simulation | |||
Breach notification support | Best effort | Self | |
Forensic discipline | Built in | Best effort | Variable |
Cyber insurance coordination | Best effort | Self | |
Cost during quiet periods | Retainer fee | Zero | Zero |
Cost during an incident | Bundled | Highest | Disaster cost |
Retainer setup and incident response cadence.
- 1
Retainer setup
2-4 weeks
Workshop with security and operations leads. Map the current environment, agree playbook scope, establish the escalation route, and designate IR contacts on your side, including your breach counsel and insurer details.
- 2
Playbook customization
2-3 weeks
Customize generic playbooks to your environment: which systems are crown jewels, which notification obligations apply, which people to contact at 3am, which vendors and carriers to notify.
- 3
First tabletop exercise
1 day
A live tabletop with leadership: a simulated ransomware or BEC scenario walked through end to end. The playbook is tested, the communication chain validated, and the gaps identified.
- 4
Quarterly drill cadence
Continuous
Quarterly tabletop exercise, annual full simulation, playbook updates as your environment evolves, and contact verification so the plan stays current between incidents.
What buyers ask before engaging.
Services that pair with IR.
Set up the retainer before you need it, or contact us on an active incident.
Active incident: contact us now and mark it urgent; emergency engagement starts with a scoping call the same day. Pre-incident: book a retainer consultation to set up customized playbooks, drill cadence, and 24/7 escalation access.
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