Servers, desktops, laptops, printers, and peripherals. We pre-image, deploy, repair, and replace. Brand-agnostic. Dell, HP, Lenovo, Apple, all covered.
Routers, switches, firewalls, and wireless. Configuration, continuous monitoring, on-site rebuild when something fails.
Tenant operations, user lifecycle, security baselines, folded into your AMC. No separate vendor for cloud and on-prem.
Endpoint protection, MFA enforcement, patch management, threat-detection tuning. Quarterly review of what is escalating in your environment.
Same-day on-site visits in NYC, LA, SF, Houston, Dallas, Austin, and Chicago; next business day nationwide. Remote troubleshooting around the clock. Phone, ticket, or chat. Your team picks the channel.
Scheduled health checks, firmware updates, backup verification, quarterly compliance reviews. Most issues fixed before anyone notices.
Every laptop, server, switch, and license tracked in your asset register. Procurement support, end-of-warranty alerts, refresh planning.
Monthly tickets, response times, asset health, and incidents recapped in writing. Quarterly executive briefing for Standard and Enterprise tiers.
We coordinate with your ISP, telephony provider, and equipment OEMs so you do not run a vendor war room every time something breaks.
30+ engineers across US delivery hubs. 4-hour on-site response in Tier-A metros; next business day nationwide. We do not subcontract on-site work.
Dell, HP, Lenovo, Apple, Cisco, Fortinet, Sophos. We service the gear you have, not just brands we resell.
Every SLA target is measured. Every miss is documented. The contract works for you, not for us.
Pattern recognition from four years of AMC operations. We have already debugged the issue you are about to file.
10-50 user offices: laptops, networking, Microsoft 365, basic security baseline. Our most common AMC profile and where Standard tier shines.
POS systems, kitchen displays, customer WiFi, payment terminals. Specialist support for weekend incidents when revenue is at stake.
Law firms, accounting practices, consultancies. Information barriers, document management, secure remote access for client sites.
Clinics and small hospitals. PACS connectivity, patient-record DLP, regulatory documentation alongside hardware support.
Classrooms, labs, staff offices, parent portals. Student device fleets via Intune, content filtering, exam-mode lockdown.
Sales offices, building management systems, on-site project hubs. Mobile-friendly setups for site visits and showroom turnover.
| Equipment category | Preventive maintenance | Break-fix support | Spare parts | Response SLA | |
|---|---|---|---|---|---|
| Desktops, laptops, workstations | Quarterly health check, firmware, OS patching | On-site or remote, brand-agnostic | Common configs stocked | P2 10 min · P3 30 min | |
| Servers (physical and virtual) | Monthly checks, firmware, RAID and BIOS | Hardware swap on Standard / Enterprise | Critical spares per unit count | P1 5 min | |
| Storage (NAS, SAN, backup appliances) | Monthly capacity and health, backup verification | Drive swap, controller replacement | Drives stocked per profile | P1 5 min · P2 10 min | |
| Routers, switches, firewalls | Quarterly config audit, firmware, rule review | Remote console first, on-site rebuild if needed | Edge devices stocked | P1 5 min | |
| Wireless access points and controllers | Quarterly RF audit, firmware, capacity check | AP swap, controller reconfigure | AP and controller spares | P2 10 min | |
| Printers, MFPs, scanners | Monthly cleaning and consumables on Premium | Brand-agnostic, toner included on Premium | Toner and rollers held | P3 30 min | |
| UPS and conference systems | Battery testing, capacity verification | Battery and unit replacement | Batteries stocked | P2 10 min | |
| CCTV and access control | Quarterly footage and access-log review | Camera, NVR, reader replacement | Common units stocked | P2 10 min |
| Feature | Break-fix Pay-per-incident | AMC Fixed monthly |
|---|---|---|
Predictable monthly cost No surprise invoices when something fails on a Friday. | ||
24/7 monitoring | ||
Preventive maintenance Most failures caught before they become outages. | ||
Response SLA | Best-effort | P1 5min · P2 10min · P3 30min |
On-site visits | Per-call, billed | Included in tier |
Asset register & reporting | Monthly + quarterly review | |
Cost on a bad month When everything decides to break in one week. | Unbudgeted spike | Same fixed fee |
Resolution target
Within 4 hours
Example incidents
Resolution target
Within 1 business day
Example incidents
Resolution target
Within 3 business days
Example incidents
Resolution target
Within 24 hours
Example incidents
Coverage 24/7 for P1 across all tiers. P2 and P3 follow your contracted business hours unless after-hours is added. SLAs are tracked and reported monthly; misses are documented in writing, not buried.
| Severity | Engineer (L1-L2) | Manager (L3) | Director (L4) | CEO escalation | |
|---|---|---|---|---|---|
| P1 Critical (business stopped) | Engaged in 5 min | Notified within 30 min | Briefed within 1 hr | Briefed within 2 hr if open | |
| P2 High (single team blocked) | Engaged in 10 min | Notified within 1 hr | Briefed within 4 hr | Reviewed if breach of resolution SLA | |
| P3 Standard (work continues) | Engaged in 30 min | Notified within 4 hr | Reviewed at quarterly review | Not applicable | |
| Recurring or repeat incident | Flagged on third occurrence | Root-cause analysis assigned | Reviewed in monthly report | Reviewed in quarterly executive briefing |
1 day
Site visit. We catalog every device, document network topology, identify single points of failure. Output: an asset register you keep regardless.
2-3 days
Tier recommendation, contract scope, response SLAs, monthly visit schedule. Written and priced before you sign anything.
1-2 weeks
Asset tagging, monitoring agents deployed, runbooks built, escalation paths defined. We know your environment as well as you do by the end of week two.
Ongoing
Tickets, scheduled visits, monthly reports, quarterly reviews. The day-to-day of the contract. SLAs measured and reported, never quietly missed.
“Our office grew from 12 to 40 staff in two years. Break-fix invoices doubled twice. We moved to AMC with GR IT and the cost has been flat for nine months, even after we added a server and a second branch.”
Every device under contract gets the same care, from the CFO's laptop to the warehouse scanner. Brand-agnostic, no carve-outs, no "that is out of scope" surprises.
Quarterly health checks, firmware updates, backup verification, and capacity reviews catch most issues before they become incidents. The fewer tickets you file, the better we are doing.
150+ active AMC contracts. Four years of US delivery operations. The coverage breadth means we have already debugged the issue you are about to file.
Multi-site real-estate group, 200+ devices across HQ and showrooms. Break-fix invoices unpredictable, no asset register, weekend incidents falling through the cracks.
Standard AMC with weekly on-site visits per site, full asset register built out in onboarding, 24/7 weekend cover, M365 administration folded into scope.
Flat IT cost across 18 months, weekend incidents resolved inside the SLA, leadership refocused on growth.
Healthcare group, 150+ devices including PACS, patient-record systems, and clinical workstations. PHI handling and HIPAA compliance documentation required.
Enterprise AMC with dedicated lead engineer, PACS and clinical-app support folded into scope, quarterly compliance reviews, P1 5-min response on critical clinical systems.
Zero clinical-app downtime in 12 months, HIPAA documentation kept audit-ready, refresh roadmap planned for the next 24 months.
Logistics and distribution business, 300+ devices including warehouse scanners, EDI gateways, and dispatch terminals. Operations stop when the network or scanner fleet does.
Enterprise AMC with on-site engineer rotation, scanner-fleet asset register, EDI vendor coordination, weekend coverage, leased backup NAS and hardware firewall.
No dispatch-day downtime in 14 months, scanner availability up to 99.5%, hardware refresh budget halved by lifecycle management.
When AMC is not enough: our managed-services tier with full operational ownership, dedicated engineering, and roadmap planning.
Learn moreAMC includes a baseline. The full posture audit goes deeper, penetration testing, compliance gap analysis, written remediation programme.
Learn moreSkip the call. Tell us your endpoint count, current pain points, and a target start date. We respond same business day.
Learn moreA three-minute form. Our quote team gets back the same business day with a tier recommendation and a written proposal you can share with your finance team.
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