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Disaster Recovery & Business Continuity

Disaster recovery that has been tested, not just promised.

Disaster recovery (DR) and business continuity planning (BCP) are the discipline of keeping IT systems and business operations running through outages, ransomware, hardware failure, regional cloud incident, or natural disaster, with defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). GR IT Services designs, deploys, and quarterly-tests DR runbooks for US enterprises.

Get a DR proposalSee what is covered
An engineer running a recovery rehearsal from inside the data center
  • 40+Live recoveries
  • <1hrTypical RTO
  • AnnualDR rehearsal
  • 100%Recovery success
What a DR program covers

Eight pieces of work that turn a hypothetical into something written down.

None of this is a backup product. It is a set of targets somebody agreed to, runbooks somebody wrote, and procedures somebody rehearsed, which together get the business running again inside the window you committed to in front of your customers.

Business impact analysis

Which systems, which processes and which data genuinely cannot stop. What one hour offline actually costs. What comes out is a ranked register of criticality that your finance director can put a signature against.

RPO & RTO targets

How much data you can afford to lose and how long you can afford to be down, set per system and agreed in writing rather than assumed. For the systems that matter most, clients usually settle around fifteen minutes of data and an hour of downtime.

Backup architecture

Automated, held somewhere else entirely, and built so ransomware cannot reach it. Three copies on two kinds of media with one off site, as the default rather than the aspiration. Anything critical gets immutability and a genuine air gap.

DR site & replication

Either recovery into the cloud, using the Azure or AWS services built for it, or a hot, warm or cold arrangement on your own hardware, depending entirely on how much data and how much time you can afford to lose. The architecture gets chosen to hit your targets rather than to maximize the invoice.

Runbooks

Recovery procedures written step by step for every system that matters, updated whenever the environment underneath them changes, and stored somewhere other than the environment itself, so they survive the very disaster you would be reading them during.

Incident response

On the day it actually happens, the recovery gets run from our side so that your people can concentrate on the customers, the board and anybody else demanding answers. Coordination through the incident, help with whatever a regulator has to be told, and templates for the messages going out.

Annual rehearsal

A tabletop walkthrough alongside a genuine failover. Everything that failed gets recorded, the runbooks get corrected, and the gaps get closed before the next one. The exercise itself is where the value sits, not the certificate at the end.

Compliance evidence

DR program documentation aligned to ISO 22301, ISO 27001 A.17, NIST CSF continuity controls and FEMA continuity of operations guidance. Audit-ready evidence kept on-site.

Why GR IT for DR

Four reasons clients pick us for the recovery.

These programs are straightforward to buy on paper and considerably harder to deliver in reality. Here is what separates one that works from one that falls apart on the morning it is needed.

40+ live recoveries

Ransomware one year, a fire in a data center the next, a severed fiber the year after that. These have been real recoveries rather than exercises around a table. Recognizing the pattern early is what you are actually buying.

Multi-cloud and on-prem

Azure, AWS, Google Cloud, virtualization on your own hardware whichever platform it runs on, and physical servers besides. The design follows the architecture you actually have rather than the one that would be convenient for us to work with.

Tested, not just promised

A genuine failover rehearsal every year, included rather than quoted separately. The targets get measured against what the rehearsal actually produced rather than against a specification. Results go into your continuity register.

On-call recovery team

Recovery engineers reachable around the clock once an incident is declared. They know your runbook intimately because they were the ones who wrote it. Nobody reads a document to you while the clock runs.

Industries we cover

DR profiles by sector.

Six sectors where continuity carries the most regulatory weight. The targets and how often you rehearse both vary. The underlying discipline does not.

Financial services

Lenders answering to the SEC or to NYDFS. Under an hour to restore the systems that matter, notification to the regulator inside a day, and an annual exercise that most frameworks treat as mandatory rather than advisable.

Healthcare clinics

Patient-record continuity, medical-imaging restoration, regulatory documentation. HIPAA-aligned continuity expectations integrated into the runbook.

E-commerce & retail

Checkout, payment, fulfillment. Data loss measured in minutes and downtime in hours. The failure scenarios rehearsed are the Friday evening ones, because that is when the money is moving.

Professional services

Document management, client portals and the billing systems. Recovery that understands confidentiality, with anything restored kept isolated until the forensic work is finished.

Logistics & distribution

WMS, ERP, scanner fleets, EDI integration. Operational continuity prioritizes dispatch over reporting; recovery sequence reflects business priority.

Critical infrastructure

Utilities, large hospitality, multi-site operators. NIST CSF and FEMA continuity frameworks, OT/IT segmentation, multi-tier recovery with regulator coordination.

Managed DR vs DIY backup

Why backups alone are not a DR program.

Most companies arrive here after an exercise that exposed exactly how much their backup strategy was not covering. The straight comparison:
Recovery targets in writing
DIY backup
Managed DR program
Annual live failover test
DIY backup
Managed DR program
Recovery runbooks
DIY backupOften missing
Managed DR programDocumented and rehearsed
Ransomware-proof storage
Mutable backups can be encrypted by the same attacker.
DIY backupDepends on tool
Managed DR programImmutability mandatory
Compliance evidence (ISO, NIST CSF)
DIY backup
Managed DR program
Incident commander on call
DIY backupYou
Managed DR programOur DR team
Recovery success rate when tested
DIY backupIndustry average ~50%
Managed DR program100% on our managed clients
Feature
DIY backup
Tool plus hope
Managed DR program
Plan, test, deliver
Recovery targets in writing
Annual live failover test
Recovery runbooks
Often missingDocumented and rehearsed
Ransomware-proof storage
Mutable backups can be encrypted by the same attacker.
Depends on toolImmutability mandatory
Compliance evidence (ISO, NIST CSF)
Incident commander on call
YouOur DR team
Recovery success rate when tested
Industry average ~50%100% on our managed clients
How a DR program runs

From business impact analysis to live rehearsal.

Every program follows the same route, documented, evidenced as it goes, against a date agreed at the outset.
  1. 1

    Discovery

    2-3 weeks

    An analysis of what an outage actually costs the business, a register ranking systems by criticality, and an honest assessment of the backups and recovery arrangements you have today. What comes out is a written gap report and a target architecture.

  2. 2

    Design & build

    4-8 weeks

    The recovery architecture built out, whether in the cloud or on your own hardware, replication configured, the runbooks written, and immutability switched on. Both targets then validated against what was actually built rather than what was drawn.

  3. 3

    Rehearsal

    1-2 weeks

    The first genuine failover. Everything that went wrong gets recorded, the runbooks corrected, and the targets measured again against reality. The program only moves into ongoing operation once a rehearsal has actually succeeded.

  4. 4

    Operate & rehearse

    Annually

    Monitoring that runs continuously, backups verified every month, a tabletop walkthrough annually, and a real failover once or twice a year. Everything that comes out of it goes into your continuity register.

Common questions

Disaster recovery & business continuity, frequently asked.

A backup is a copy of your data and nothing more. Recovery is the plan, the architecture and the procedures that turn that copy back into a working business inside an agreed window. Almost every disaster exposes gaps in the recovery process rather than in the backups themselves: no runbook, a restore target somebody misconfigured, dependencies nobody wrote down. All of that is what this addresses.

It turns on what an hour of downtime costs on each individual system. Most mid-market businesses settle at fifteen minutes of data and one hour of downtime for anything production or customer-facing, four hours and eight hours for internal and reporting systems, and a day for anything archival. That gets modeled with you during the impact analysis rather than assumed.

Only where your critical systems have to be back inside fifteen minutes. For most companies a warm site replicated into the cloud reaches an hour comfortably at a fraction of the cost. A genuinely hot site belongs to regulated finance, to healthcare handling patient records, and to online retail where the checkout being down is the whole problem.

Three layers of it. Backups made immutable so nothing an attacker does can encrypt them, real segmentation between production and the recovery site, and recovery procedures that have actually been tested. A ransomware simulation forms part of the annual rehearsal on the upper tiers. Recovering from ransomware is the main event here rather than an unusual case.

No. A tabletop walkthrough runs alongside normal operations without touching anything. A genuine failover is scoped to a replica outside production, inside a short window, with everybody affected told in advance. We have never taken production down during a rehearsal.

The incident is detected and the recovery team activates the runbook while your people deal with customers, the board and anybody else asking. Within the hour failover has started and the recovery site is coming up. By the fourth hour the critical systems are running and the message has gone out to customers. Inside the first day full operations are back and forensic work begins on what caused it. A week later there is a review and the runbooks get corrected. Insurers, regulators and law enforcement all get coordinated with wherever that is required.

The documentation lines up against the business continuity standard, the continuity requirements inside ISO 27001, the continuity controls in the NIST framework, and the FEMA continuity of operations guidance wherever that applies to you. The evidence gets packaged for your auditors rather than left for them to assemble. A good many clients use this program as their primary continuity control and nothing else.

Yes. We start with a current-state assessment, a gap report against your declared targets, and a written remediation plan. Most takeovers find gaps in three places: missing runbooks, untested restore paths, and missing immutability on backups. We close them on a fixed timeline.
Further reading

Resources for continuity leads.

Data backup

The data layer of DR: automated backups, ransomware-proof storage, test restores. Standalone service or integrated into a full DR program.

Learn more

Cybersecurity audit

A full security posture audit with penetration testing and compliance gap analysis, often paired with DR for regulated industries.

Learn more

Get a DR proposal

Tell us about your environment and your continuity targets. We schedule a discovery, model your business impact, and propose tier and architecture.

Learn more
Ready to test your continuity?

Talk to a DR specialist.

Three-minute form. Our continuity team gets back the same business day to schedule a discovery call. We will tell you whether your current backups are enough, free of charge.

Get a DR proposalSee data backup

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