Servers monitored, patched, optimized. Most issues resolved before users notice.

We do. The mainstream distributions, meaning Ubuntu, Red Hat, CentOS, Rocky, Debian and SLES, are covered from the standard tier upward. Anything more specialist, FreeBSD or a niche appliance, gets quoted per engagement rather than promised blindly. Worth being clear on one point: the Linux work is done by our own engineers and is not subcontracted to somebody you never meet.

vSphere, Hyper-V, Nutanix, XenServer and KVM are all supported. Note that when a platform is in scope, both the hypervisor underneath and the guest machines running on it are covered, which avoids the familiar argument about which layer a problem belongs to. Compute across all three major clouds is managed the same way.

In three layers. Somebody reads the vendor advisories properly, anything with a staging environment gets deployed there first, and production follows in phases rather than all at once. Speed varies deliberately by severity: a vulnerability being actively exploited often goes out the same day, while routine patching keeps to a monthly rhythm with a change ticket behind each one.

We return the machine to its pre-patch state, using a snapshot, an image restore or a backup depending on what the infrastructure supports. The important detail is that rollback gets rehearsed during onboarding rather than attempted for the first time under pressure. Afterward the root cause is documented and fed back into how patches are tested, so the same thing does not happen twice.

We can. The usual ones are physical to virtual, on-premises to cloud, moving between hypervisor vendors, Windows version upgrades and operating system migrations. Each is scoped as a project sitting on top of the management contract and quoted in writing, rather than absorbed quietly into the monthly fee.

Scope is the only difference. This covers servers and nothing else. The managed service covers everything: servers, network, endpoints, Microsoft 365, security, the service desk and strategic advice. Pick this one where you have a capable internal team that simply lacks server depth. Pick the other where you want the whole function handled externally.

We work through whatever you already hold, whether that is Microsoft Premier, Red Hat, VMware, Dell ProSupport or an HP care pack. Where a client has none, our advice splits: renew it where the ability to escalate to the vendor genuinely matters, and let it lapse where it does not. That is a judgment we make in your interest rather than a blanket recommendation to buy everything.

Three to four weeks from signature to full operations is normal. Where documentation already exists and access has been approved in advance, one to two weeks is achievable. We have completed it in five days when circumstances left no choice. What we will not do is agree to a date we do not believe in, so expect an honest answer about your timeline in the first conversation.