About GR IT Services

The IT partner US businesses trust to run their stack.

Founded in 2022. Microsoft Cloud Solution Provider with 15+ senior engineers running M365, Azure, Defender, and Sentinel for 500+ US businesses. Senior engineers, written SLAs, no offshore call centre.

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USA skyline at dusk, the city we operate across
  • 4 yearsIn business
  • 500+Active clients
  • 200+Projects delivered
  • 15+Senior engineers
5min
P1 response
critical incidents
500+
Active clients
across the United States
200+
Projects delivered
since 2022
99.9%
Uptime SLA
managed services
4 years
In business
since 2022
Proactive, not reactive

We solve your IT problems before they happen.

While other providers wait for the ticket to arrive, we monitor, patch, and harden 24/7 so the ticket never gets opened. Fewer emergencies, lower bill, and reception starts each morning with everything just working.
USA skyline at dusk, the city we operate across
500+businesses run on this model
Proactive monitoring

Detect and fix issues before they reach your users.

Our 24/7 NOC watches every endpoint, server, and Microsoft 365 tenant on telemetry, not goodwill. P1 incidents trigger a 5-minute response, P2 a 10-minute response, P3 a 30-minute response. The dedicated team is your IT department without the headcount overhead, fixed monthly cost, written SLA, and quarterly KPI reporting.

  • 99.9% uptime SLA
  • P1 5-minute response
  • One accountable team
  • Fixed monthly pricing
What we stand for

Four values, every engagement, no exceptions.

These are the principles we hire against, write into our contracts, and measure ourselves on every quarter. If we cannot live up to one of them on your account, we say so in writing.

Innovation

Early adopters of Microsoft Azure, Defender XDR, and Copilot. We pilot new tooling internally before recommending it to clients.

Integrity

Written SLAs, transparent monthly reports, and no hidden change-orders. If we cannot stand behind a number, we do not publish it.

Excellence

Documented runbooks, monthly KPI reviews, and quarterly client business reviews. If we cannot measure it, we do not claim it.

Nationwide reach

4-hour on-site coverage in NYC, LA, SF, Houston, Dallas, Austin, and Chicago; next business day nationwide. Remote support 24/7 from US-based engineers.

Mission, vision, story

Four years building the IT partner USA SMBs reach for first.

From a single Microsoft engineer in 2022 to a 15-person team running enterprise stacks for 500+ businesses. The mission has not changed since day one.

Our mission

Run the technology USA businesses depend on, with senior engineers, written SLAs, and audit-ready evidence on every framework you operate against.

Our vision

Be the IT partner USA SMBs reach for first when they need enterprise-grade outcomes without enterprise-grade overhead or offshore call centres.

Our story

Founded in 2022. We grew from a single Microsoft engineer into a 15-person team running M365, Azure, Defender, and Sentinel for 500+ businesses across hospitality, healthcare, fintech, manufacturing, and logistics, with senior engineers across both US coasts.

Complete IT under one roof

Microsoft, security, and managed support, one accountable team.

We handle everything from strategy to support so you can focus on growing the business. Three pillars, one contract, one bill, one number to call.

Microsoft and cloud

Microsoft 365 suite management, Azure cloud infrastructure, and seamless migrations with planned-downtime windows agreed in advance.

  • Microsoft 365 and Teams administration
  • Azure infrastructure design and run
  • Cloud migrations with rollback plans
  • Intune endpoint management at scale
  • Microsoft Cloud Solution Provider licensing

Cybersecurity

Multi-layered protection with 24/7 monitoring, threat detection, and rapid incident response, built around Defender XDR and Sentinel.

  • 24/7 SOC monitoring through Defender XDR
  • Sentinel SIEM with custom detections
  • Phishing simulation and security training
  • Endpoint hardening to CIS Level 1
  • Incident response with documented runbooks

Managed IT support

Your complete IT department with proactive monitoring, maintenance, and unlimited support at a fixed monthly cost, no surprise invoices.

  • P1 5-minute response, P2 10 min, P3 30 min
  • Proactive monitoring and patching
  • Fixed monthly pricing, no per-ticket fees
  • Quarterly business reviews and KPI reports
  • Senior engineers, no offshore call centre
The people behind your IT

Meet the team behind your IT success.

Senior engineers and named points of contact, not a queue of tier-one ticket triagers. Every account knows who is going to pick up when the phone rings.

Ghulam Rasool

Founder and CEO

Founded GR IT Services in 2022 and leads US market delivery. Drives strategic IT planning, Microsoft Cloud Solution Provider relationships, and delivery across 500+ US accounts.

  • Strategic IT planning
  • Microsoft Cloud Solution Provider
  • Business development

Engineering operations

Head of engineering

Leads the senior engineering team, Microsoft, Cisco, Fortinet, and CompTIA certified, across managed services, AMC, and enterprise migrations.

  • Cloud architecture
  • Network and security
  • Migrations and DevOps

Client success

Head of client relations

Owns SLA compliance, monthly KPI reporting, and quarterly business reviews. Every client has a named point of contact, not a queue.

  • Account management
  • SLA compliance
  • Customer experience
Why GR IT Services

Your trusted technology partner in the United States.

We combine Microsoft-stack depth with USA operational experience to deliver IT that actually works on a Tuesday afternoon. Here is what that buys you.

Local expertise, global standards

Deep understanding of US business culture and regulatory requirements (NIST CSF, SOX, HIPAA, PCI DSS, CCPA), combined with international best practices including ISO 27001, SOC 2, and GDPR.

Proven track record

Successful IT implementations across 500+ US businesses, with concentrations in NYC, LA, SF, Houston, Dallas, and Austin. References available on request.

24/7 local support, no call centre

Round-the-clock technical support with engineers based in Brooklyn, not an offshore call centre. P1 5min, P2 10min, P3 30min response SLA.

Microsoft CSP and ISV partner

Certified Microsoft Cloud Solution Provider and Independent Software Vendor partner with direct vendor escalation paths and licensing access.

Our journey

From startup to USA-trusted IT partner.

Five inflection points across four years. Every milestone is a real client outcome, not a slide deck claim.
  1. 01
    2022

    GR IT founded

    Ghulam Rasool founded GR IT Services with a clear bet: bring enterprise-grade IT discipline to the mid-market, with written SLAs from day one. First clients signed in hospitality and trading, stack standardised on Microsoft 365 and Windows Server.

    • First recurring-revenue clients signed
    • Stack standardised on Microsoft 365
    • Written SLAs from contract one
  2. 02
    2023

    Microsoft Cloud Solution Provider

    Achieved Microsoft Cloud Solution Provider (CSP) status, enabling direct licensing and tier-one Microsoft support escalation on every client ticket. The fragmented reseller experience was replaced with a single accountable partner.

    • Direct Microsoft licensing for clients
    • Tier-one Microsoft escalation on tickets
    • Engineering team grew to five
  3. 03
    2024

    Project delivery practice

    Built a project-delivery practice covering cloud migrations, network rebuilds, M365 rollouts, and security baselines. Project work scaled alongside managed-IT, with on-time delivery on every engagement.

    • 50+ projects delivered on time
    • Cloud migrations, network rebuilds, security baselines
    • Repeatable delivery playbooks documented
  4. 04
    2025

    West Coast expansion

    Expanded US operations to Los Angeles, San Francisco, and Silicon Valley with named engineers and 4-hour on-site arrival across Tier-A metros. Two-coast coverage with sub-day on-site response and a 24/7 NOC.

    • On-site engineers across LA, SF, Silicon Valley
    • 4-hour on-site arrival SLA in Tier-A metros
    • Two-coast operational coverage
  5. 05
    2026

    AI and Copilot era

    Led Copilot and AI adoption across the United States SMB market with documented governance frameworks, Purview labelling, and ROI tracking. 500+ active clients now run on the Microsoft AI stack with audit-ready governance.

    • 500+ clients on the Microsoft AI stack
    • Copilot governance frameworks documented
    • Purview labelling and ROI tracking baseline
Compliance and certifications

Audit-ready by design.

Every framework on this list is one we operate clients against, with documentation an auditor can accept on the first review.
Microsoft Solutions Partner
ISO 27001
SOC 2 Type II
GDPR
PCI DSS
NIST CSF
Standard operating procedures

Documented procedures, not tribal knowledge.

Every interaction follows a written runbook. ITIL-aligned, refined through 4 years of USA incidents, and audited internally every quarter.

01. Incident Management

Structured response to every issue, no ad-hoc fire-fighting.

  • Automatic ticket creation on alert
  • Priority classification P1 to P4
  • SLA clock starts immediately
  • Escalation matrix activated on breach
  • Resolution tracking through to closure

02. Change Management

Risk-controlled system modifications, never cowboy edits in prod.

  • Change Advisory Board review
  • Impact and risk assessment documented
  • Rollback procedures ready before cutover
  • Testing in staging first
  • Post-implementation review on every change

03. Problem Management

Root-cause elimination so the same ticket does not come back next month.

  • Pattern analysis and ticket trending
  • Root-cause investigation per major incident
  • Permanent fix development, not workarounds
  • Knowledge-base updates after every problem
  • Preventive action plans tracked to closure

04. Service Delivery

Consistent service quality measured every month, not promised in slides.

  • Service catalogue management
  • Request fulfilment SLAs published
  • Quality assurance checks on every closure
  • Customer satisfaction tracking per ticket
  • Continuous improvement loop, monthly review
Documentation and knowledge management

Everything documented, nothing left to chance.

Unlike providers who rely on tribal knowledge in one engineer’s head, we maintain comprehensive documentation that ensures consistency, accountability, and continuity if anyone is on holiday or moves on.

Network documentation

Complete topology, IP plans, switch and firewall configurations, and access details. Your network is reproducible from a documented source of truth, not a single engineer’s memory.

  • Layer 1 and Layer 2 topology diagrams
  • IP and VLAN plans with change history
  • Firewall and switch configuration backups

Process documentation

Standard operating procedures for the work we do every day. Every recurring task is documented, peer-reviewed, and audited internally each quarter.

  • Onboarding and offboarding SOPs
  • Patch management and change control
  • Incident triage and escalation matrices

Runbooks and playbooks

Step-by-step procedures for every realistic failure scenario, from a single workstation lockout up to a full ransomware incident response.

  • Incident response runbooks per scenario
  • Disaster recovery and failover playbooks
  • Vendor escalation and contact directories

Knowledge base

Searchable solutions to past issues, fed continuously by every closed ticket. The fix you applied last March is one search away when a similar ticket lands.

  • Solution articles tagged per system
  • Monthly review of recurring patterns
  • Client-specific notes and asset history
Enterprise best practices

Enterprise-grade IT management, sized for SMBs.

We have adapted the practices used to manage IT for global enterprises and delivered them at SMB economics. The frameworks below are operational on every account, not aspirational.

Predictive analytics and AI

Machine-learning telemetry predicts failures before they hit your users. We catch the issue while it is still a graph squiggle, not a P1.

  • Anomaly detection algorithms on key telemetry
  • Predictive maintenance scheduling
  • Capacity-planning forecasts (storage, licence, bandwidth)
  • Performance trend analysis, monthly KPI report

Zero Trust security model

Never trust, always verify. The same security model the largest enterprises operate, sized for SMB budgets and SMB blast-radius.

  • Multi-factor authentication everywhere, including admins
  • Least-privilege access control with quarterly reviews
  • Continuous security monitoring through Defender XDR + Sentinel
  • Regular penetration testing, written report to your board

DevOps and automation

Automated deployments and infrastructure as code. Your environment is reproducible from a Git repo, not from one engineer’s memory.

  • CI/CD pipeline implementation
  • Infrastructure automation (Bicep, Terraform, ARM)
  • Configuration management with drift detection
  • Automated testing and rollback on failed change

Compliance and governance

Meeting regulatory requirements proactively, with audit-ready evidence on every control we operate against, not slide-deck claims.

  • GDPR, CCPA, and US data-protection compliance
  • Industry-specific regulations (HIPAA, SOX, NIST CSF, PCI DSS)
  • Audit-trail maintenance with immutable retention
  • Regular compliance assessments, gap report quarterly
“They migrated our EMR and patient records to a compliant Microsoft 365 environment without a single hour of clinic downtime. Patches, backups and security alerts are now handled overnight, so reception starts each morning with everything just working.”
Practice Administrator
Multi-physician clinic · DHCC, USA
Zero EMR downtime in 14 months
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