Co-managed IT services for US businesses: Keep your IT team. Give them a second team for the work they never get to.
Co-managed IT means your internal IT staff keep the parts of the job they want, usually desktop support and the relationships with your users, and we take the rest: after-hours coverage, security incidents, server and firewall work, and cover for vacations and busy weeks. The split is written into the agreement with a named owner for every lane, so nothing falls between the two teams, and you can move lanes at any quarterly review.
- Named ownersFor every lane, in writing
- 24/7After-hours cover for your team
- 5 minP1 response, delivered remotely
- QuarterlyReview of who owns what
Six lanes we usually take, and you can keep any of them.
After-hours and weekend coverage
Your team works business hours. Problems do not. We take the queue outside those hours, so a critical issue at two in the morning reaches an engineer rather than a voicemail, and your staff come back to a written summary instead of a backlog.
Security incidents
Triage, containment, and investigation when something suspicious happens, with your team kept informed and in charge of the business decisions. Most small IT teams have never had to run an incident end to end; having someone who has run many is the point.
Server and firewall work
Servers, firewalls, and the patching and monitoring behind them. The infrastructure that keeps running quietly until it does not, and that rarely gets attention while the help desk queue is full.
Vacation, sick leave, and overflow cover
A two-person IT team is one resignation or one vacation away from a single point of failure. We cover absences and busy periods using the same documentation your team uses, so the business does not notice who is on leave.
Microsoft 365 and security baseline
Tenant security, Conditional Access, device management, and the configuration work that internal teams know they should do but never have a free week for. We do it to a written standard and hand back documentation your team can follow.
Projects your team does not have time for
Migrations, rollouts, and upgrades that would otherwise sit on the roadmap for another year. Your team stays in charge of priorities and user communication; we provide the hands.
Four rules that keep two teams from tripping over each other.
Every lane has one named owner
The agreement lists each area of work and who owns it, on your side or ours, by name. A critical issue at two in the morning never turns into a discussion about whose job it was.
Your team stays in charge
We are there to extend your IT function, not replace it. Your staff keep the relationships with your users and the say over priorities, and they get the same visibility into our work that they would have into their own.
The split can change
Hire someone, lose someone, or take on a new office, and the right split changes. Lanes can move between the two sides at any quarterly review, in either direction.
The same response commitments as our managed clients
Five minutes on critical, ten on high, thirty on the rest, delivered remotely, with on-site work arranged through vetted local partners when a job needs hands on hardware.
Four situations where co-managed beats either extreme.
A company with one or two IT staff
Enough work to justify an internal person, not enough to justify the five specialists the job really needs. Co-managed gives that person a bench behind them, and gives the business cover when they are away.
A growing company outpacing its IT team
Headcount doubled, the IT team did not. Rather than hiring ahead of need, hand over the lanes that are falling behind and take them back as the team grows.
A regulated business with security demands
Healthcare, financial services, and defense suppliers face security and evidence requirements that small internal teams struggle to meet alongside daily support. We take the security lane so your team can keep serving users.
Multi-site operations
An internal team at headquarters and offices elsewhere that nobody can reach quickly. Remote coverage for every site, with local field partners arranged when someone needs to be physically present.
Four steps to a split that holds up at two in the morning.
- 1
Map the work and the team
What your IT team does today, what it does not get to, where the documentation lives, and which systems only one person understands.
- 2
Agree the lanes and the owners
Each area of work assigned to your side or ours, by name, with escalation paths and after-hours rules written into the agreement.
- 3
Shared documentation and access
The access we need, granted with least privilege, and documentation both teams use, so either side can pick up the other's work without a phone call.
- 4
Run it, then review it quarterly
We take on our lanes, report on them, and sit down with your team every quarter to decide whether the split still fits.
What companies ask about co-managed IT.
The pages around this one.
Find out where your team needs a second team.
We map what your IT staff do today and what they never get to, then propose a split with a named owner for every lane. Your team stays in charge.
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